24kbet ABOUT FAQ
Deposit
Are there deposit bonuses? Yes, 37% up to â‚ą5,777 on first deposit + â‚ą21 welcome. Activate in "Bonuses" after funding.
Download App
What devices support the app download? Compatible with Android 5.0+ and iOS 12+. Check your device settings before downloading for smooth installation.
How do I update the app after download? Enable auto-updates in settings or check the site. Updates unlock new bonuses—do it today!
Can I download the app on multiple devices? Yes, use the same account across devices. Syncs bonuses automatically—no extra registration needed.
How long are the bonuses valid after claiming? Provide expiration details to encourage timely use.
Is the app download free? Yes, completely free. No hidden fees—get ₹21 welcome bonus upon installation.
How do I install the app after download? Open the APK file on Android or follow App Store prompts on iOS. Grant permissions and log in to start.
What happens if I don’t meet the bonus wagering requirements? Clarify consequences to manage expectations.
Each Bonus
Are there VIP exclusive bonuses? Yes, VIP levels unlock up to 50% extra + â‚ą1,000 monthly. Deposit more to qualify.
How do I activate tournament bonuses? Join events like ₹13.5 Lakh Slots Tourney—bonuses auto-applied on entry.
What is the first deposit bonus? Get 37% extra up to â‚ą5,777 on your first deposit. Activate in "Bonuses" section.
Are bonuses taxable in India? Winnings may be taxable per Indian laws. Consult a tax advisor—platform doesn't withhold.
How long is the bonus valid? Bonuses expire in 30 days. Use them soon—check "My Bonuses" for details.
What is a wagering requirement? Bet the bonus amount 30 times before withdrawal. Slots contribute 100%—easy to meet!
What if I exceed bonus wagering? Extra bets count towards next bonuses. Track in app—maximize your wins!
What is the lose rebate bonus? Get 2-5% cashback on losses weekly. Claim in "Promotions"—softens any setbacks.
Games
How do I join a live casino table? Select "Live Casino," choose dealer game, deposit ₹500, and join—real-time action!
Login & Register
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tips—easy fix!
Can I change my registered email or mobile number? Yes, log in, go to “Profile Settings,” and update after KYC verification—contact support to confirm.
How do I register/Sign up? Visit the site, click “Register,” enter your mobile number, email, and password, then verify with OTP. Start in minutes!
What if I forgot the mobile number I used to register? No worries! Use “Forgot Password,” enter your registered email, and follow the verification link to recover.
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
How do I get help during registration? Click "Live Chat" icon—available 24/7. Agents guide you step-by-step.
Can I register with a work email? Yes, any valid email works. Personal preferred for privacy—setup in seconds.
Can I register during app updates? Yes, web version works seamlessly. Download the latest app post-registration for full features.
Service & More
How do I check the status of my support ticket? Use the ticket ID provided in the confirmation email to track updates via live chat or account dashboard.
Is email support secure for sharing personal details? Yes, platforms use SSL encryption. Only share sensitive info via official support channels.
Can support assist with self-exclusion for responsible gaming? Yes, they help set self-exclusion periods (1-6 months) and provide resources for gambling support.
How do I verify my phone number with customer support? If SMS verification fails, support can manually verify via call or alternate number provided by you.
Is customer support offered in Hindi for Indian users? Yes, support agents fluent in Hindi are available via chat, email, or phone for seamless communication.
Can support help with understanding odds formats? Yes, agents explain decimal, fractional, or American odds and assist in changing formats in settings.
How can I contact customer support if I face an issue? Reach out via 24/7 live chat, email, or WhatsApp. Support is available in English and Hindi for quick assistance.
Withdraw
Can I withdraw bonus winnings? Yes, after 1x wagering. Track progress in "Bonuses"—withdraw eligible amounts anytime.
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